The Road to Customer 360
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Description
Execs from Health Alliance Plan of Michigan open up about their digital transformation. Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health...
show more2:05 - About HAP
3:10 - What is Member 360?
3:50 - Why does HAP call its customers “members”?
4:26 - Why did HAP pursue the idea of The Golden Record
6:19 - Emphasis on using data, harnessed through Member 360
8:10 - Insights in nanoseconds - how it shifted HAP’s focus on value
10:22 - Layering data breeds more member insights
11:41 - Does Member 360 position HAP ahead of healthcare industry?
14:20 - How HAP is upskilling its workforce
15:54 - How Member 360 is leveraged for lower costs, better outcomes, improved patient experience and improved clinician experience
18:42 - Using insights from other industries
21:22 - Books or articles that influenced architecture
22:18 - Will the Member 360 initiative ever be complete?
Information
Author | Renae Wolter |
Organization | This is Digital |
Website | - |
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