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Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.
Vulnerability Matters
Vulnerability Matters
Episode 24 - Hidden disability, looking behind the Sunflower Lanyard scheme with Paul White
24 JUL 2024 · In this episode, we tackle the Sunflower Lanyard scheme, a global initiative that helps people with hidden disabilities signal their need for support and understanding in public and workplace spaces. Talking with Paul White (Chief Executive), we look behind the green and yellow lanyard to uncover the scheme’s origin story, its lesser-known support offerings, and imminent digital evolution. https://www.linkedin.com/in/paul-white-61aabb56/ https://hdsunflower.com/uk/
Episode 23 - The secret life of accessible numbers with Laura Parker and Chris Fitch
10 JUL 2024 · This episode dives into the fascinating world of accessible numbers with Laura Parker, a ‘numbers’ specialist. Laura explains to Chris Fitch what accessible numbers are, how they affect everyone’s life (including her own experience of dyscalculia), and shares five tips for making numbers more accessible for everyone. https://www.linkedin.com/in/lauramarieparker/
Episode 22 – Am I making things better for disabled customers with Kathryn Townsend and Chris Fitch
25 JUN 2024 · Kathryn Townsend, the out-going Government Disability and Access Ambassador for Banking, asks the question we’ve all asked ourselves at some point: have I actually made things better here? In a personal and frank conversation, Kathryn reflects on the extent to which she has reformed the banking sector for disabled customers, the obstacles and conflicts she has encountered in doing this, and how to make progress in a role which has been both celebrated and criticised for its potential to bring about change. You can find out more about Kathryn at https://www.linkedin.com/in/kathrynjanetownsend/
Episode 21 - Good’ and ‘bad’ disability design – Liz Jackson’s 5 point check-list
12 JUN 2024 · What happens when ‘good intentions’ create ‘bad design’? In this 20 minute episode, the internationally renowned writer Liz Jackson talks about how well-meaning attempts to design innovative products and services for disabled people often end in practical failure, and outlines 5 ways to distinguish ‘good’ from ‘bad’ disability designs. You can find out more about Liz and her work at https://linktr.ee/eejackson | @elizejackson | https://www.linkedin.com/in/eejackson/
Episode 20 - Crisis conversations and digital channels with Victoria Hornby from Shout
29 MAY 2024 · In the UK, we send around 110 million texts every day. In today’s episode, Victoria Hornby (Chief Executive of Shout, the UK’s only 24/7 text service for anyone struggling to cope) talks with Chris Fitch about text-based conversations and crisis, how Shout works, and what essential services can learn from Shout’s strategies for managing crisis conversations on a digital channel. You can find out more about Shout at www.giveusashout.org. Or if you are struggling to cope and need to talk, you can speak to a trained Shout Volunteer by texting the word ‘Shout’ to 85258.
Episode 19 - Being vulnerable, while working in vulnerability with Makedah Simpson and Rosie Lyon
15 MAY 2024 · In this 20 minute episode, we examine what it is like to work on ‘vulnerable consumer’ issues for a living, while personally experiencing vulnerability, harm, and difficulty at the same time. Sharing their thoughts, experiences, and advice with Chris Fitch on “being vulnerable, while working in vulnerability” are Makedah Simpson (UK Regulators’ Network) and Rosie Lyon (Vulnerability Specialist at AIB). Makedah Simpson: https://www.linkedin.com/in/makedahsimpson/ Rosie Lyon: https://www.linkedin.com/in/rosie-sarah-lyon/
Episode 18 - Dependency with Jamie Compton-Rea and Chris Fitch
1 MAY 2024 · Our latest 20 minute episode focuses on the issue of dependency, addictions, and what essential services can do to support customers with drug, alcohol, gambling, or other related problems. Jamie Compton-Rea explains to Chris Fitch about the steps that services can take, and just what is realistic and effective action in such dependency situations. Find out more about Jamie at his upcoming course on addiction and essential services at www.moneyadvicetrust.org/training and follow the link titled 'addictions'.
Episode 17 - Being a carer with Trevor Salomon and Chris Fitch
17 APR 2024 · Our latest 20 minute episode focuses on the more than 5 million unpaid UK carers who are supporting someone with a physical, mental health, or old-age related problem. Trevor Salomon explains to Chris Fitch about the reality and impact of being an unpaid carer to his wife Yvonne (diagnosed with early onset Alzheimer’s in 2013), and how essential services can better identify and support carers. Find out more about Trevor and Yvonne at https://uk01.z.antigena.com/l/LVTCyv5xA3zInZmZsWhCgC54AfGguVgMXnQEEEky96GQy4tBR1NRt~rcSQbiRj~y2qoVYYK7wjhgM7yTgCFfmTaV8jq0pP2S-vnfnSHcM2QwRm5ZPRyJd~nfDvl03HNQLWFVXyv3B7pp5DG3PmuxqcXFN-3dvXZc5BXJkwimS4pBwoeWL7KshOU6N6vifhNQggoJxzx5fit6aULebGH0CaSOaYvac-QdkjUrG6DsZ3wR-71cdCOnArg~MJzs-0fKM8KXDq~erS0j00D7UX9Nj3qMLc , and access the Alzheimer’s Society guides for essential services at: https://www.alzheimers.org.uk/get-involved/dementia-friendly-resources/organisations/resources
Episode 16 - Tackling loneliness with Amy Perrin and Chris Fitch
3 APR 2024 · In the UK, half a million older people report going 5-6 days a week without seeing or speaking to anyone, while a younger cohort aged 16-29 are now reporting loneliness twice as much as those over 70. So in this episode, Chris Fitch spoke to Amy Perrin from the only charity in the UK dedicated to tackling loneliness: the Marmalade Trust (named after Paddington Bear’s friendly qualities). Chris asked Amy about the extent of loneliness across the UK, what types of support essential services can realistically give to people who are lonely, and just how we can start a conversation about loneliness from scratch. Amy Perrin: www.linkedin.com/in/amy-perrin-marmaladetrust | Marmalade Trust: www.marmaladetrust.org/stats | Loneliness Awareness Week (10-16th June): www.lonelinessawarenessweek.org
Episode 15 - Visible difference with Sudha Vijay, Jane Rodrick, Michaela Baker and Chris Fitch
20 MAR 2024 · In this episode, we focus on the 1-in-5 UK consumers living with some form of facial or bodily scarring, mark, or condition that makes them look or feel significantly different. Known as ‘visible difference’, our host Chris Fitch talks to Sudha Vijay from the charity Changing Faces about her experiences as a consumer with visible difference, while Jane Rodrick and Michaela Baker explain the approach that Lloyds Banking Group staff are taking in branches and face-to-face contact with customers like Sudha.
Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.
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Organization | Minesh Pareek |
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