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Prepare to be amazed by the groundbreaking changes in the Foodservice, Hospitality, and Retail industries! TechBytes, hosted by the renowned F&B technology expert Rob Grimes, is your go-to podcast for...
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Prepare to be amazed by the groundbreaking changes in the Foodservice, Hospitality, and Retail industries! TechBytes, hosted by the renowned F&B technology expert Rob Grimes, is your go-to podcast for the latest innovations and trends. With a fresh perspective, TechBytes brings insightful conversations with thought-leaders, introduces innovative ideas, and uncovers global trends to help you grow your business. Don't miss this opportunity to stay ahead and transform your industry. Brought to you by the IFBTA.
Tune in to TechBytes now!
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Tune in to TechBytes now!
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8 OCT 2024 · In the latest episode, Rob sits down with George Brophy, Portfolio Director of the Hospitality B2B Portfolio at the Hospitality Tech Expo in London. George provides an exclusive preview of this must-attend event, taking place October 15-16 at the ExCeL London. Discover how the expo brings together over 20,000 hospitality professionals and 500 exhibitors showcasing the newest technology solutions across seven specialized shows - from hotel tech and restaurant innovation to coffee, drinks, and sustainable packaging. Gain insider knowledge on the groundbreaking products and services launching at the expo, and learn how you can attend for free as a qualified hospitality operator. George also shares his perspective on the evolving role of technology in modernizing operations, enhancing the customer experience, and driving profitability across the hospitality industry.
1 OCT 2024 · In this episode, host Rob Grimes sits down with John Doyle, Chief Information Officer of Fiesta Restaurant Group, to explore the technological transformations that have shaped the restaurant industry over the past two decades. From the rudimentary systems of the 90s to today’s sophisticated cloud-based solutions, John provides a unique perspective on the shift from on-premise to cloud infrastructure and its impact on adoption rates and the critical role of technology. They dive into the potential of voice AI to streamline operations, particularly in drive-thrus, and discuss evolving consumer and employee expectations around technology. The conversation covers the debate between best-of-breed versus all-in-one solutions, emphasizing a more collaborative approach between CIOs and business leaders. John also highlights the importance of staying ahead of the curve by being a “fast follower” of new innovations, and the role of private equity ownership in shaping technology strategies aimed at improving margins and reducing complexity. This insightful discussion is essential for anyone navigating the ever-evolving world of restaurant technology.
24 SEP 2024 · Join Sindhu Rajan, Vice President of Enterprise Systems and Service Delivery at Hughes Network Systems, on the IFBTA TechBytes podcast with host Rob Grimes. Sindhu discusses her 17-year journey at Hughes, where she now leads the Enterprise Support Center, managing over 800 global broadband providers. She explores how Hughes supports industries like food service, hospitality, and retail in navigating digital transformation. With a focus on creating a frictionless customer experience, Sindhu shares how Hughes balances tech-savvy customers with those needing more guidance through their concierge program, ensuring seamless onboarding and support across diverse industries.
10 SEP 2024 · Join host Rob Grimes on the TechBytes podcast, powered by IFBTA, as he sits down with Wade Allen, President of Costa Vida. Wade’s journey from the digital world to the restaurant industry is unconventional and inspiring. Starting with self-taught web development during the internet boom, he transitioned through roles in retail and grocery before leading digital transformation at Brinker International. Wade’s tech-forward leadership propelled him to CIO, and now at Costa Vida, he navigates the challenges of a growing fast-casual brand. Tune in for Wade’s insights on tech, leadership, and the evolving restaurant landscape.
27 AUG 2024 · Get an exclusive insider's look at the must-attend events shaping the future of the restaurant industry. In this captivating podcast, Danny Klein, Editorial Director of QSR and FSR magazines, takes listeners behind the scenes of the QSR Evolution and Next Gen Restaurant Summits. Discover the innovative editorial approach that sets these conferences apart and uncover the latest trends transforming the foodservice landscape - from the rise of restaurant tech to the evolving role of women in leadership. Tune in for a treasure trove of insights that will inspire and empower restaurant operators, industry insiders, and innovators alike.
Transcribed
13 AUG 2024 · In this episode of the TechBytes podcast, Jeff Caplan, CIO of Hooters of America, discusses his transition from the payments technology industry to his current role, emphasizing how his background has been crucial in navigating the restaurant's digital transformation. Caplan highlights Hooters' modernization efforts, including technology upgrades and AI integration, as well as its strategic expansion into non-traditional dining outlets and a focus on enhancing customer loyalty through data-driven decisions.
Transcribed
6 AUG 2024 · In this episode of TechBytes, host Rob Grimes interviews Don Zimmerman, the recently retired Senior Vice President and Chief Information Officer of Landry's, who shares his extensive experience in the foodservice, hospitality, and retail industries. Zimmerman discusses the key technologies that have shaped the industry, the challenges of modernizing franchise organizations, and his experiences during significant mergers like Arby's and Wendy's. He also reflects on his career achievements, including the digital transformation of Wendy's, and the difficulties faced in aligning franchisees with technology mandates.
Transcribed
15 JUL 2024 · Dive into the future of foodservice and retail technology with the latest TechBytes episode! Host Rob Grimes welcomes Courtney Radke, VP of Innovation at SageNet, for a fascinating discussion on the evolving world of managed network services.
In this Spotlight, Courtney shares insights from his extensive career in restaurant technology, cybersecurity, and infrastructure. Now at SageNet, he's focused on building solutions that address real customer needs with an outcome-based approach.
Key topics discussed include:
- The growing bandwidth and security demands of AI-powered voice ordering and other emerging technologies
- Why rushing to implement new systems can compromise security and efficiency
- The importance of viewing network connectivity as a foundational element, not just legacy infrastructure
- How IoT and connected devices are transforming restaurant operations
- And more…
Courtney offers valuable insights on future-proofing technology investments while balancing innovation, cost, and risk. He emphasizes the need for a measured approach to adopting new technologies, learning from past industry experiences.
Whether you're a restaurant operator, tech provider, or simply interested in the future of dining and retail, this TechBytes episode offers valuable insights into the technology foundations shaping tomorrow's customer experiences. Don't miss this engaging discussion between two industry veterans as they explore the cutting edge of industry technology.
Transcribed
8 JUL 2024 · This podcast episode features Martine Reardon, CMO and EVP of Content and Retail Strategy for the National Retail Federation, discussing the evolving retail industry. Reardon shares insights from her experience, including her role as Macy's CMO, highlighting the importance of integrating traditional and digital marketing channels. She emphasizes the need for collaboration between CMOs, CTOs, and CDOs in driving e-commerce growth and adapting to a digital-first environment. Reardon predicts advancements in personalization through AI and robotics but stresses the irreplaceable value of human empathy in customer experiences. The episode also touches on NRF's efforts in tracking consumer trends and showcasing global innovations, offering valuable perspectives on future-proofing retail strategies in an omnichannel world.
Transcribed
1 JUL 2024 · This TechBytes podcast episode features Christopher Thomas-Moore, Domino's Chief Digital Officer, discussing the intersection of retail and food service industries through data-driven innovation. Thomas-Moore explores global technology scaling, AI's potential in restaurants, and the importance of balancing automation with human relationships. He shares insights on industry trends, challenges like voice adoption, and the benefits of personalization across sectors. The conversation, which took place at NRF-Asia in Singapore, offers valuable perspectives on navigating digital transformation while considering regional preferences and maintaining human connections. This episode provides strategic insights for professionals in retail, food service, and other industries undergoing digital evolution.
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Prepare to be amazed by the groundbreaking changes in the Foodservice, Hospitality, and Retail industries! TechBytes, hosted by the renowned F&B technology expert Rob Grimes, is your go-to podcast for...
show more
Prepare to be amazed by the groundbreaking changes in the Foodservice, Hospitality, and Retail industries! TechBytes, hosted by the renowned F&B technology expert Rob Grimes, is your go-to podcast for the latest innovations and trends. With a fresh perspective, TechBytes brings insightful conversations with thought-leaders, introduces innovative ideas, and uncovers global trends to help you grow your business. Don't miss this opportunity to stay ahead and transform your industry. Brought to you by the IFBTA.
Tune in to TechBytes now!
show less
Tune in to TechBytes now!
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| Author | IFBTA |
| Organization | IFBTA |
| Categories | Business , Management , Food |
| Website | www.ifbta.org |
| techbytes@ifbta.org |
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