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A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson...
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A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered
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Transcribed
18 OCT 2024 · Erick and Rich discuss new data from TD SYNNEX suggesting that while AI may be where the growth is in managed services security’s still where the money is, as well as how MSPs can use SLAs and KPIs to drive clients toward bigger, more expensive service bundles. Then they’re joined by Dave Russell, SVP of enterprise strategy at data protection heavyweight Veeam, for an insightful look at the blurring lines between backup and security, and what they mean for the channel. And finally, one last thing: how an apartment dweller in Sacramento discovered he’d been inadvertently paying his neighbor’s electric bill…for 18 years.
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Transcribed
11 OCT 2024 · Erick and Rich discuss a wave of private equity-funded vendor M&A activity due in 2025 and what it means for MSPs, as well as advice for building a strong company culture. Then they’re joined by Sam Valme of AvePoint for a conversation about AI-related opportunities for MSPs in data management. And finally, one last thing: a new AI-powered ETF that uses an LLM trained on the wisdom of Warren Buffett among others to build an investment portfolio all on its own.
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Transcribed
4 OCT 2024 · Erick and Rich discuss why private equity firm Thoma Bravo says Manny Rivelo is the right choice to be ConnectWise’s new CEO and three tips for improving customer retention. Then they’re joined by Sunny Kaila, CEO of IT By Design, to discuss his new book on how overseas technical workers can help MSPs grow faster, increase profits, and raise their valuation. And finally, one last thing: a new AI tool that threatens to put Erick and Rich out of their podcast-hosting job.
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Transcribed
27 SEP 2024 · Erick and Rich discuss what ConnectWise buying Axcient and SkyKick says about the future of managed services suites and techniques for optimizing service delivery. Then in a two-part interview segment they’re joined first by Corey Kirkendoll of 5K Technical Services and Brian Weiss of ITECH Solutions for a look at how two leading-edge MSPs are incorporating AI into their client service roster. And finally, one last thing: The nightmare every parent who brings a four-year-old to a museum full of priceless artifacts dreads.
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Transcribed
20 SEP 2024 · Rich explains the valuation-growing logic of leveraging overseas technical resources and the competitive dangers of not doing so. Erick then shares some concrete success tips based on his use of offshore employees years ago in his MSP days, and Rich speaks with Channel Program CEO Kevin Lancaster about strategies both vendors and MSPs can use to forge stronger, more successful relationships. And finally, one last thing: A look at the weirdest lost-and-found items (including a pet lizard and a $6 million watch) left behind in hotel rooms.
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Transcribed
13 SEP 2024 · Erick and Rich discuss how recent news from ScalePad underscores the growing trend toward managed service tool makers building integrated platforms with shared data layers and why it matters, as well as three ways MSPs can differentiate themselves in a crowded marketplace. Then, in an MSP Chat first, Erick goes from co-host to interview guest for a segment in which Rich asks him to share hidden gems of advice for the audience in growth, pricing, hiring, retention, and more. And finally, one last thing: Some surprising (and scary) facts about Joey Chestnut’s new world record in hot dog eating.
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Transcribed
10 SEP 2024 · In this special bonus episode of MSP Chat, sponsored by Sxipher, Erick and Rich discuss how integrated MSP tool stacks appear to produce higher sale valuations and how and why to get serious about IoT management. Then they’re joined by Christophe Reglat, CEO of Sxipher, and Lisa Bryant, Sxipher’s CRO, to explore the pen test challenge and opportunity for MSPs and the value of integration in cybersecurity. And finally, one last thing: The critical hole, as it were, in a criminal mastermind’s escape plan.
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Transcribed
6 SEP 2024 · Erick and Rich discuss why it’s not just smaller MSPs buying into MDR services and other outsourced security offerings and three keys to effective communication with clients. Then they’re joined by West McDonald of AI consultancy GoWest.ai to discuss making real money in AI through business process optimization. And finally, one last thing: Evidence that raccoons have trouble distinguishing Tesla Cybertrucks from dumpsters.
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Transcribed
30 AUG 2024 · Erick and Rich discuss why the time for MSPs to get serious about online marketplaces is now and three tips for managing growth. Then Rich is joined by Colleen Kapase, Google’s global channel chief, and Sharon Prosser, Google’s VP of SMB cloud sales, for a view from atop one of the world’s largest tech companies on the opportunity for MSPs in AI. And finally, one last thing: Hellmann’s says everything’s better with mayonnaise, including cologne.
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Transcribed
23 AUG 2024 · Erick and Rich discuss why securing SaaS applications is harder than it ought to be and three techniques MSPs can use to up their cost tracking and management game. Then Rich is joined by Tim Conkle, CEO of The 20, for an insider’s take on the current M&A landscape in managed services, the pros and cons of selling to private equity, and what the future holds for smaller MSPs in an industry filled with bigger and bigger competitors. And finally, one last thing: Proof that mayonnaise makes everything better, including nuclear fusion.
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Tim Conkle’s email address: https://rolandtech.com
A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson...
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A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered
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Information
| Author | MSP Chat |
| Organization | Erick Simpson |
| Categories | Technology |
| Website | channelmastered.com |
| podcasts@channelmastered.com |
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