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Former Pret A Manger employee and blogger sharing experiences of having worked at Pret incl. staff issues, systemic bullying culture, customer fatalities and injuries and much more. To see customer...
show more
Former Pret A Manger employee and blogger sharing experiences of having worked at Pret incl. staff issues, systemic bullying culture, customer fatalities and injuries and much more.
To see customer complaints with photos of what I cover in each episode, please click on the episode link itself (not just the start button) and see links underneath the player.
Further information in general please see expret.org
show less
To see customer complaints with photos of what I cover in each episode, please click on the episode link itself (not just the start button) and see links underneath the player.
Further information in general please see expret.org
expretcast - Former Pret A Manger Staff podcast by expret.org
expretcast - Former Pret A Manger Staff podcast by expret.org
Pret's strict Mystery Shopper Scheme
17 JUN 2022 · In this episode I walk people through a Pret mystery shopper report. The weekly mystery shopper visits are the main reason staff are drilled to smile, chat, give eye contact despite the immense busyness. Giving a freebie can get a staff member £100 reward. And if 1 staff doesn't smile, the whole team can get penalised by not getting bonus if the mystery shopper isn't happy.
For more info please see the emotional labour articles I have collected and written with more mystery shopper reports: https://expret.org/media/grief-mental-health/dangers-of-emotional-labour
2019 Interview with Former Pret A Manger Employee
17 APR 2022 · Adam from The Adam Paradox podcast interviewed me in 2019 when my website was still under LateNightGirl.org which I explain in the interview how I chose this handle that I also used on social media for a while.
Adam's podcast can be found amongst other podcasts: https://player.fm/series/1507373/229220961
For more info please visit expret.org
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Part 03 - Pret A Manger Allgery Trial 2021
16 APR 2022 · In 2021 Pret A Manger again won another allergy trial after a student, Isobel Colnaghi, suffered an allergic reaction in 2017 to unlabelled sesame of which Natasha Ednan-Laperouse died in 2016. Isobel had to go to hospital and narrowly survived. I explain why I believe that Pret was able to win again.
For more info: https://expret.org/2021/05/10/open-letter-to-kate-brunner-qc
Part 02 - Pret's Ongoing Labelling Issues ADDITION
16 APR 2022 · ADDITION to the ongoing allergen, mislabelling issues at Pret A Manger. I forgto to expaling something else regarding allergen expert, the Barbican seminar etc.
For more info regarding the £1000 announcement: https://expret.org/2019/12/04/day-4-clive-schlee-lightbulb-moment
On hot shops and air conditioning issues with many customer complaints on behalf of staff: https://expret.org/2019/07/25/pret-a-manger-overheated-shops
expret.org
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Part 01 - Pret's Ongoing Labelling Issues (Former Employee Speaks Out)
14 APR 2022 · After 2 customers have died (in 2016 & 2017) and over a dozen people had allergen injuries in Pret A Manger, the mislabelling of products and mixing up of ingredients continues, even in 2022 when this podcast episode was recorded.
For information on the customer Tweets I mention, please visit:
Mislabelling incl. the Bircher Muesli with Mayonnaise:
https://expret.org/2019/06/28/vegetarians-eat-meat-at-pret
The Barbican Seminar:
https://expret.org/2020/09/13/pret-a-manger-seminar-customer-service
and much more on https://expret.org
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Former Pret A Manger employee and blogger sharing experiences of having worked at Pret incl. staff issues, systemic bullying culture, customer fatalities and injuries and much more. To see customer...
show more
Former Pret A Manger employee and blogger sharing experiences of having worked at Pret incl. staff issues, systemic bullying culture, customer fatalities and injuries and much more.
To see customer complaints with photos of what I cover in each episode, please click on the episode link itself (not just the start button) and see links underneath the player.
Further information in general please see expret.org
show less
To see customer complaints with photos of what I cover in each episode, please click on the episode link itself (not just the start button) and see links underneath the player.
Further information in general please see expret.org
Information
| Author | expretDOTorg |
| Organization | expretDOTorg |
| Categories | Personal Journals |
| Website | - |
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