Unlocking the Secrets of Consumer Duty
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Description
This week on Tech Leaders’ Intel, we’re joined by https://www.linkedin.com/in/davetonge/, CTO of https://www.moneyhub.com/, a data and payments fintech and a pioneer of open banking. Having been at MoneyHub for nearly...
show moreWith new consumer duty regulations coming into place in July, Dave couldn’t have joined us for a chat at a more important time, as MoneyHub provides solutions for businesses to help them deliver on their customer care responsibilities. With that in mind, key highlights of our conversation include:
- MoneyHub’s ‘Categorisation Engine’ and using machine learning to help businesses meet customer needs.
- The importance of contextualizing your communications to customers and why this can help firms deliver on duty regulations.
- Overcoming issues presented by legacy systems.
- Retaining talent and what really constitutes ‘agile working’.
- How to avoid code rot.
Information
Author | Xebia Crew |
Organization | Xebia |
Website | - |
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