This week, hosts Rachel Ann Kreis and Jiaqi Pan speak with Hans van Dam, CEO of the Conversation Design Institute. Hans weighs in on current topics and developments in the world of conversational AI—such as the recent advent of ChatGPT-4o. Hans, Rachel, and Jiaqi also outline some critical aspects of designing simple yet effective chatbots, with an emphasis on the necessity of clear problem-solving and frictionless functionality.

Join us as we discuss:

• The best times to ask for user feedback in AI chatbot interactions
• How human behavioral models can be used when designing effective AI chatbots when it comes to motivation, ability, and prompts
• The role of user expectation in successful conversational AI interactions
• Quality control and risk mitigation when implementing AI in high-impact customer interaction scenarios