Poor communication between healthcare providers and patients can be one of the most critical and frustrating components of medical care. And, it goes both ways! Learning to listen is key to this...and what you think that you know, you may not know. Doug Noll, Spiritual Journey: From Fight-To-Win to Deep Emotional Connecting – Award Winning Communication Workshop. Doug is a plethora of information to help you become a good communicator for both patient, healthcare professional, and family members! Joni live M-F at 2:00 p.m. ET on www.W4CS.com. www.JoniAldrich.com