UX-radio.com is a podcast about Information Architecture, User Experience, and Design. Hosts Lara Fedoroff and Chris Chandler talk with industry experts with the purpose to educate, inspire and share resources. In this episode, Erika talks about the nuances of valuable research.

Erika Hall is the co-founder and Director of Strategy at Mule. She is an acclaimed speaker and author of Just Enough Research and Conversational Design, both from A Book Apart. Erika loves helping people overcome the often invisible organizational barriers to doing good work.