For many, upselling is a dirty word but if you want to be able to offer your guests amazing experiences, learning how to upsell is a step in the right direction and can increase your bottom line learning.

Let me share ways for you to improve your upsells.

Why Should You Want to Learn How to Upsell?

Upselling will make your guests more satisfied and make your business more profitable.

A properly trained employee can add apparent value to a room sale that the customer is already willing to make, increasing their stays worth as well as increasing your bottom line.

This benefits everyone.

I've heard many employees and owners say they feel uncomfortable trying to upsell, like upsell or cross-sell our dirty words.

Upselling doesn't have to be a dirty word. In fact, it can help you make your customers happier.
First of all, I should explain the difference between upselling and cross-selling.

Upselling is a strategy to sell a more expensive version of something the customer already has.
For example, going from a standard room to a mini-suite.

Cross-selling is a strategy to sell products that are different but possibly related.
For example, if your property has a swimming pool you might offer your guests swimming goggles or swimming caps.

Here are a few reasons to stop thinking of upsell or cross-selling as dirty words.

Continue reading and I will share with you other reasons to stop thinking of upsell or cross-selling as dirty words...

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