The ABC of effective online service
Jun 30, 2021 ·
16m 11s
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
Whilst organisations are increasing their investments in online customer service technologies, customer survey results still indicate a need to do better. What simple methods are there to improve online customer...
show more
Whilst organisations are increasing their investments in online customer service technologies, customer survey results still indicate a need to do better. What simple methods are there to improve online customer service and support, and deliver better ‘right first time’ service using online channels?
In this episode, you’ll hear case study examples of avoidable online service failure, and how following the ABC of effective online service makes the difference in providing a positive online customer service experience.
That brings improvements in customer satisfaction and first (or early) contact resolution, fewer unnecessary interactions, lower customer stress and builds the trust needed to achieve effective customer channel shift.
• LINKS •
Online learning resources from Price Perrott, to help you apply this podcast to improve your own contact centre operation.
Contact Babel - read the Inner Circle Guide to video and next generation customer contact report (June 2021) and other reports
show less
In this episode, you’ll hear case study examples of avoidable online service failure, and how following the ABC of effective online service makes the difference in providing a positive online customer service experience.
That brings improvements in customer satisfaction and first (or early) contact resolution, fewer unnecessary interactions, lower customer stress and builds the trust needed to achieve effective customer channel shift.
• LINKS •
Online learning resources from Price Perrott, to help you apply this podcast to improve your own contact centre operation.
Contact Babel - read the Inner Circle Guide to video and next generation customer contact report (June 2021) and other reports
Information
Author | Dr. Jason Price |
Organization | Dr. Jason Price |
Website | - |
Tags |
-
|
Copyright 2024 - Spreaker Inc. an iHeartMedia Company