Stop Trying to Delight Your Customers | Matt Dixon
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Description
In this episode of Customer Service Secrets, we talk with Matt Dixon from Tethr about some of the latest and greatest trends in customer experience. Matt is known for his...
show moreIntro to Matt 2:22
Don’t Delight your customer 4:22
How to Start Applying it 16:12
Tethr 29:18
“When something’s gone wrong and the customer reaches out and theyre trying to get a problem fixed, those customers whose expectations are exeeded, are actually no more loyal than those whose expectations who were simply met.” 6:11
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
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