Cara Silletto is a national speaker and consultant on bridging generational gaps in the workplace, and currently sits in a unique sweet spot for this specialty. She is an early Millennial herself, born in 1981, yet she has more than 13 years of experience learning the unwritten expectations of seasoned managers and business owners in order to advance her own career. As the Founder and President of Crescendo Strategies, she is committed to reducing unnecessary employee turnover for clients by making managers more effective in their roles. Cara earned a Corporate Communication degree from the University of Indianapolis and an MBA from the University of Louisville’s top-ranked Entrepreneurship program. Cara is a true connector and active member of several professional associations. In 2013, she was featured in both “Today’s Woman” and “BG” magazines as the featured young entrepreneur, and in early 2014, she was named a Top 3 Finalist for the One Southern Indiana James W. Robinson Young Professional of the Year Award. She was recently named a “Game Changer” by Workforce magazine in Chicago, and is the co-author of “What’s Next in HR.”

 

Key Takeaways:
0:00 Intro

2:32 Cara shares a little bit of background about her journey and what led her to focus on retention

4:38 Cara shares some of the reasons that make employees leave or stop working in a certain company 

7:51 Cara talks about what managers and business owners can do remotely due to Covid to instill the sense of belongingness and make their employees feel valued 

11:10 Cara talks about the importance of checking in with your people as an employer and how it affects the business and the employees 

12:14 Cara also talks about how leaders or managers keep their employees informed and in the know

15:23 Cara talks about the challenges that comes with the boomers, the Gen X, the Millennia's and the Gen Z and how they play into retention

21:12 Cara talks about how the pandemic caused more layoffs and the advice she would give managers expecting people left at work to work two or three people's jobs

24:37 Cara talks about what she is working on next especially the disconnect between frontline workers and managers and what is next in the field of retention 

29:14 Cara shares some tips on what makes her feel strong so that she can keep doing what she does 

Books Mentioned:
Staying Power; Why Your Employees Leave and How to Keep Them Longer by Cara Silletto and Leah Brown

Shows Mentioned: 
Magnet Culture: We shift manager mindsets and bridge generational gaps to dramatically reduce turnover costs, increase employee loyalty, and ensure high-quality products and services are delivered.

https://www.recruiter.com/ 

Quotes Mentioned:
“You have to solve a business problem, so keep your ears open.”
“Work smarter not harder.”
“People won’t even entertain other offers if they're happy and if they feel valued.”
“Check in with your people when you contact them.” 
“It is not all about business.”
“Are you really approachable and do your people feel like you have the time and energy for them?”
“People were raised differently and yet we expect the people around us to have a similar outlook on life that we do.”
“Don’t ever depend on a company because they can cut you any day.”
“You have got to have a plan.”
“The whole model of do more with less, that's supposed to get people through a tough time.”
“Getting in tune with the reality of the day to day struggles and priorities of your frontline workforce can make you a much stronger leader and help retain workers.”
“Continue to invest in your people.”
“You can't fill everything and you can't be everything to everyone.”

Guests Social Media Links:
LinkedIn: https://www.linkedin.com/in/carasilletto/ 
Facebook: https://www.facebook.com/cara.silletto 
Twitter: https://twitter.com/MagnetCulture 
Website: https://www.magnetculture.com/speaking/