S1 Ep 3 - CX-NPS® is easy to understand but hard to execute

Dec 5, 2023 · 21m 51s
S1 Ep 3 - CX-NPS® is easy to understand but hard to execute
Description

In this episode of Strategy Edge, brand interventionist Christopher Roberts unveils the transformative potential of NPS as more than just a metric. For business leaders and CX managers, this discussion...

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In this episode of Strategy Edge, brand interventionist Christopher Roberts unveils the transformative potential of NPS as more than just a metric. For business leaders and CX managers, this discussion is an essential guide to leverage NPS as a strategic tool, which is not as easy to execute as it is in theory to understand.

Chris Roberts provides actionable insights to turn NPS into a catalyst for driving exceptional business results, and how it must be done right. This episode is crucial for those business leaders seeking to elevate their strategies, cultivate customer-centric approaches, and achieve substantial business growth through NPS utilisation.
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Author Engaged Strategy
Organization Engaged Strategy
Website www.engagedstrategy.com.au
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