S1 E7 Management Errors: The Shortcut That Is Under Construction
Apr 19, 2022 ·
46m 10s
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Description
Mistakes are a part of life, but when they happen in business, they can be costly. That's why Management Muse brought you this episode, to help you identify a common...
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Mistakes are a part of life, but when they happen in business, they can be costly. That's why Management Muse brought you this episode, to help you identify a common management mistake—question substitution error—and to improve your own decision-making skills. Today, Cindi and Geoff discuss substitution error, which happens when our brains unconsciously replace the tougher questions in our day-to-day lives with simpler ones, because our brains are constantly trying to help us find shortcuts. The substitution error occurs at work and at home, and almost happened to Cindi and Geoff as a very costly mistake on vacation. This episode also covers the destructive impact of exhaustion, hunger, and decision fatigue on our decision making. Cindi and Geoff also talk about how hiring can end up as a question substitution error (Do I like this person?(easy) instead of Is this person likely to be successful in this job?(harder), and how to reduce the negative effect of question substitution at work and at home. Episode Highlights:
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- Question substitution occurs when our brains default to simpler questions, like How do I feel right now?(simple), instead of How do I feel about the issue I’m facing? (harder).
- When hiring new employees, it’s easy to ask ourselves how we feel about a person. The harder question is whether the interviewee will be successful in the position.
- When our brain senses that something is hard, it tries to reduce the cognitive load by simplifying, or by looking for a quicker and easier rule of thumb to generate an answer. That’s often helpful, but not always.
- When we are tired or in decision fatigue, we’ll often agree to anything, just to get out of the decision-making situation, or we’ll select the safest, most conservative decision. Both of these shortcuts replace a harder question (What should we actually decide?) with an easier question (How do I get out of this mentally taxing situation quickly?).
Information
Author | Rebecca Henley |
Organization | Rebecca Henley |
Website | managementmuse.com |
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