Dealing with a complaint can undoubtedly be a difficult and stressful time for a practitioner and the wider team. In this episode of RiskBites Ms Kristen Trafford–Wiezel, Case Manager at Dental Protection and Dr Annalene Weston discuss the value of good communication and its role in helping resolve matters relating to patient satisfaction.

Read our 'Communication counts' article for more on this topic.
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/communication-counts-but-why-does-it-matter
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This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.