Powering online customer channel shift
Sign up for free
Listen to this episode and many more. Enjoy the best podcasts on Spreaker!
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
In this third episode in my mini-series about improving the online and multi-channel customer service experience, you'll hear how Wellington Electricity's online app achieves the goal of moving customers from...
show moreWhat are the factors that persuade customers to use online channels for service delivery, and why does a failure of customer trust have long-lasting behavioural implications?
What is it about human psychology that you need to take into account when designing online customer services?
What are the business case criteria you need to consider in designing for online channel delivery?
You'll take away three key lessons about a successful online customer service experience that you can apply to your own organisation's digital channel delivery.
• LINKS •
Online learning resources from Price Perrott, to help you apply this podcast to improve your own contact centre operation.
Find out more about Wellington Electricity and what they do.
Read who else features in Welp Magazine's list of the 20 best customer service podcasts of 2021.
Watch a performance of The Bangles, Manic Monday
Information
Author | Dr. Jason Price |
Organization | Dr. Jason Price |
Website | - |
Tags |
-
|
Copyright 2024 - Spreaker Inc. an iHeartMedia Company