On this episode of the CEO podcast Jon Lensing, CEO of OpenLoop, discusses the foundation and evolution of his company which provides comprehensive telehealth services. Established during the challenging times of the pandemic in 2020, OpenLoop initially served as a matching system for healthcare providers to cover shifts in hospitals. Lensing explains how the company pivoted to becoming a significant player in the telehealth sector, offering technological infrastructure, staffing, legal compliance, and billing services to facilitate remote healthcare. He shares insights into his background, from a small-town upbringing to starting a drone company during his undergraduate studies, which influenced his innovative approach in healthcare.

As the discussion unfolds, Lensing reflects on the shifts in OpenLoop’s business model in response to the pandemic, transitioning from physical healthcare staffing to a broader digital health service provider. He emphasizes the importance of technology in maximizing healthcare efficiency and details how OpenLoop assists health entrepreneurs and organizations in adapting to the digital age. The conversation also touches on broader economic conditions and their impact on healthcare consumer behavior, highlighting the strategic adjustments OpenLoop has made to navigate the changing landscape. Lensing concludes with personal reflections on the support systems that have facilitated his journey, including his family, team, and investors.

Timestamps:
00:00 - Clint Betts introduces Jon Lensing and asks about the current state of OpenLoop post-pandemic.
01:20 - Jon Lensing explains the services provided by OpenLoop, including technological infrastructure for digital health.
03:45 - Lensing details his personal background, including his initial ventures and medical training. 05:30 - Transition to discussing the origins of OpenLoop and its initial focus on staffing hospitals. 07:10 - Discussion of the pivot OpenLoop made during the pandemic towards telehealth services. 08:55 - Jon elaborates on the rapid growth and expansion of services OpenLoop experienced during the pandemic.
10:30 - Explanation of a typical day for Jon Lensing and how it varies.
12:15 - Lensing provides advice on raising venture capital and the importance of choosing the right investors.
14:50 - Discussion on the future of artificial intelligence in OpenLoop and its role in healthcare.
17:25 - Jon Lensing reflects on the macroeconomic environment and its impact on OpenLoop's business strategy.
19:00 - Closing thoughts from Jon Lensing on the support he has received throughout his entrepreneurial journey.