Maureen Burns - Winning On Purpose
Dec 20, 2021 ·
27m 59s
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Description
Bill Horan talks with Maureen Burns, author of WINNING ON PURPOSE. Maureen will discuss what is the Net Promoter Score (NPS), what is the "golden rule" to achieve a high...
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Bill Horan talks with Maureen Burns, author of WINNING ON PURPOSE. Maureen will discuss what is the Net Promoter Score (NPS), what is the "golden rule" to achieve a high NPS, how Discover card and Enterprise Rent a Car achieved success by following this rule and why targeting shareholder success leads to mediocrity and decline.
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Information
| Author | 90.3 WHPC |
| Organization | 90.3 WHPC |
| Website | - |
| Tags |
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