Learning from little things makes a big impression
Sign up for free
Listen to this episode and many more. Enjoy the best podcasts on Spreaker!
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
Good customer service isn't just about getting big things right, it's about the importance of service quality in every little action that's carried out. The little things add up to...
show moreIn this episode, you'll hear two contrasting stories of how small details add up to customer delight and, conversely, customer dissatisfaction. You'll also hear how a failure to listen to customer feedback leads to increased dissatisfaction and a customer's intention to take their business elsewhere.
You'll learn three lessons you can apply in your organisation, to help you avoid customer dissatisfaction and ensure you're creating a positive customer experience that leaves people wanting to come back and bring you their business time and time again.
• LINKS •
Participate in the discussion on the service first® livestream on YouTube live
Online learning resources from Price Perrott, to help you apply the podcast to improve your own contact centre operation.
Improve your team's customer service skills with micro-learning videos from LearningPlanet
Information
Author | Dr. Jason Price |
Organization | Dr. Jason Price |
Website | - |
Tags |
-
|
Copyright 2024 - Spreaker Inc. an iHeartMedia Company