How to Revolutionize Customer Experiences with Vijay Jayaraman from Walmart
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Description
From saving Valentine's Day with last-minute flower deliveries to ensuring your picnic continues uninterrupted with snacks delivered via drone, Walmart redefines convenience. We discuss withhttps://www.linkedin.com/in/vijay-jayaraman-88a5081b/ Senior Director of Product at...
show moreIn this episode of a new 5-part series, Elevating to the C-Suite, Vijay talks about Continuous Digital Optimization (CDO), strategies for eliminating customer friction, evolving with customer needs, and harnessing technology and insights to revolutionize the customer experience.
Listeners will learn:
- How Walmart leverages its extensive store network to facilitate same-day deliveries, offering solutions that exceed traditional online shopping expectations.
- The impact of advanced technologies like drone deliveries on everyday convenience, and how these innovations are integrated into Walmart's customer service strategy.
- Strategies Walmart employs to handle potential disruptions and ensure a seamless return process, enhancing overall customer satisfaction and loyalty.
Information
Author | Jean Louise O'Sullivan |
Organization | Sweet Fish |
Website | - |
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