How To Grow as a Customer Success Professional with Kelly Hook
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Description
Kelly Hook (@KellyHook), program director of the On Deck Customer Success program, joins Erik on this episode to discuss: - How she got into customer success. - How the field...
show more- How she got into customer success.
- How the field of customer success got its start, just 25 years ago.
- Common misconceptions about the field.
- Why you need to have empathy, a collaborative spirit, and data analysis skills to be successful.
- What the On Deck Customer Success program will look like and who it is for.
- How customer success professionals can grow in their careers and how the field is evolving.
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