How And Why To Document A Crisis
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Description
Organizations that fail to document and study how they addressed a crisis can run the risk of repeating the mistakes they made in managing the situation. Communication consultant Kim Crowder...
show moreQuotes
"Once the crisis subsides, unleash your thoughts, regroup as a team, and document ideas to fuel meaningful discussions and drive progress."- Kim Crowder
"Consider essential team members and seek feedback selectively to avoid overwhelming the conversation with too many voices.”- Kim Crowder
"In times of crisis, organizations must recognize the impact of communication channels."-Kim Crowder
Featured Guest
Kim Crowder
Founder and CEO of Kim Crowder Consulting
Linkedln: https://www.linkedin.com/in/kimcrowder/
Chapters
00:36 Introduction
02:14 Overcoming Implementation Challenges in Organizations.
04:00 Understanding the Impact of Communication Channels.
06:52 Recognizing and Documenting Different Levels of Impact
09:54 Auditing and Feedback for Crisis Plans
07:57 Key Indicators for Crisis Documentation and Planning.
11:44 Building Trust and Accountability through Public Transparency.
13:27 Strategically Reflecting and Evaluating Crisis Aftermath.
15:22 The Value of Including Different Levels of Leadership in Crisis Discussions
17:04 Importance of Feedback, Representation, and Decision-Making.
19:00 Harnessing the Benefits of Criticism in Crisis Management
20:43 Crisis Preparation, Documentation, and Building Proprietary Processes.
22:29 Conclusion
Produced by Heartcast Media
www.heartcastmedia.com
Information
Author | Heartcast Media |
Organization | Molly Ruland |
Website | - |
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