Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time.

They discuss the “DEX tipping point” – whether it’s come already, and (if not) what needs to happen for it to do so - and what obstacles might currently be in the way.

They discuss:

• Obstacles to DEX adoption, particularly traditional attitudes in leadership positions.
• Skills and education for DEX success, emphasizing the importance of empathy, storytelling, and more.
• The role of AI in DEX, with the potential for data democratization, natural language processing, and hyper-personalization.
• Remote work trends and the importance of maintaining a strong focus on employee experience

They also look at Josh's recent article on DEX and AI which you can read on the DEX Hub (dex.nexthink.com/). You can contact Josh and find out more at www.sultanjosh.co.uk.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.

Register for Experience Everywhere here: https://www.nexthink.com/experience

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