Hosts Ruben Navarrette and Bob Harrison sit down and dig in with Skip Rutledge, a Professor of Communications at Point Loma Nazarene University. In this great episode you'll hear Skip Rutledge discuss perhaps the most important aspect of great communication - listening! Learning how to let the other person know you hear them is essential and not practiced enough. Add to that the importance of paying attention to your non-verbal communication and body language and you're on your way to eliminate an "us vs them" mentality when working with the public.

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