Lee Cockerell retired as the Executive Vice President of Operations for the Walt Disney World® Resort. Growing up in Oklahoma, Lee attended Oklahoma State University for two years before joining in the United States Army. Lee’s career includes eight years with Hilton Hotels, seventeen years with Marriott International and sixteen years with The Walt Disney Company. Lee Joined Disney in 1990 as Director of Food and Beverage, Quality Assurance and Vice President of the hotel division for Disneyland Paris.<p>In 1993 Lee became the Senior Vice President of the hotel division at the Walt Disney World® Resort in Florida and in 1997 was promoted to Executive Vice President of Operations for all of Walt Disney World Operations, serving in that position for ten years before retiring to start his own business, Lee Cockerell, LLC., a training and development company. Lee is author of six books on leadership, management, and world class customer service:<p>Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney (22 languages.)<p>The Customer Rules...The 39 Essential Rules for Delivering Sensational Service (16 languages.)<p>Time Management Magic…How to Get More Done Every Day. Move from surviving to thriving.<p>Career Magic…How to Stay on Track to Achieve a Stellar Career<p>Hardwiring Magic…A guide to implementing Disney Magic into your business (co-author)<p>A-Game Magic…Business 101Course and Workbook (college text book, co-author)<p>To find out more about The Cockerell Academy, visit:<p>https://www.cockerellacademy.com/<p>Click here to watch the Video Podcast on Youtube<br>Click here to download the Team Discussion Guide