EP 113 - Fullstory with Mandar Karlekar

Aug 21, 2024 · 36m 40s

Description

We continue our Session Replay series with the next product, FullStory. To learn about it, we invited Mandar Karlekar to return to the pod all the way from Australia. Last...

We continue our Session Replay series with the next product, FullStory. To learn about it, we invited Mandar Karlekar to return to the pod all the way from Australia. Last time we talked with Mandar in Episode 72, when we learned about Loom for async communication. Even back then we learned how much Mandar loves FullStory, so we were sure to invite him again to tell us all about it.

FullStory started as a Session Replay platform, with a unique functionality - creating insights from multiple sessions. Mandar shared many reasons he likes the product, such as its simple and intuitive user experience, the fast time to value, how easy it is to implement, and how valuable it is to all business units.
Join us as we explore FullStory with Mandar:

Where he utilizes FullStory with his clients
Many of the values created by using the platform such as:
Enabling teams and orgs to intimately understand customers pain points and needs at scale
Bundling up insights across the user journey
Bringing teams together to realize the impact they built and where things should be improved
The integrations available between FullStory and other platforms
The value of getting analytics from session recordings which record everything, rather than by setting it up manually
The AI powers that are included in the platform
How FullStory handles security, personal information safety, and any specific security needs of clients
Best features that he likes, and areas to improve
Usage in B2C and B2B products
What new clients of FullStory usually test to confirm it will not impact their product
And so much more…

To learn more about FullStory:

https://www.fullstory.com/

Connect with Mandar:

LinkedIn: https://www.linkedin.com/in/mandarkarlekar/
Product Rocket: https://www.productrocket.com/

Connect with Matt and Moshe on LinkedIn:

Note: any views mentioned in the podcast are the sole views of our hosts and guests, and do not represent the products mentioned in any way.

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