Fabrity Talks podcast

episode 11 - ChatGPT in E-commerce: How Not to Fail.

Do’s and don’ts after 50+ implementations of GPT-powered chatbots.

In this episode we delve into the world of GPT-powered chatbots and explore the do's and don'ts when implementing them, drawing from insights gained after over 50 successful chatbot implementations in the world of e-commerce.

Our guest, Matt Maliszewski, the co-founder of PerfectBot, provides an expert perspective on this topic. PerfectBot specializes in crafting GPT-powered chatbots for e-commerce, and their experiences span a multitude of English-speaking markets, including the US, Canada, the UK, Australia, and New Zealand.

You'll discover the pitfalls to avoid when implementing GPT-powered chatbots in your e-commerce business, along with best practices to ensure their success. Matt shares valuable advice on setting realistic expectations, training your chatbot with structured knowledge, defining clear fallback policies, treating chatbots as support team members, and the importance of continuous optimization.

We also explore the differences between B2B and B2C implementations and discuss the potential for multilingual expansion in the chatbot domain.

If you have any questions or suggestions - drop us a line here or at
marketing@fabrity.pl

Links:

The Fabrity blog: fabrity.com/blog/
PerfectBot: perfectbot.ai/
B2B e-commerce trends: https://fabrity.com/blog/5-b2b-e-commerce-trends-to-watch-in-2023-and-beyond/