Kevan Mabbutt, Senior VP & Chief Consumer Officer at Intermountain Healthcare, has a background in learning about what consumers want and then translating that knowledge into better experiences. This is in part because, before moving to healthcare, Kevan worked for The Walt Disney Company as the Global Head of Consumer Insight. Listen to learn more about how Intermountain is doing foundational work to better understand the needs of the patient, and making changes by looking at the consumer experience in other industries.