Customer Neglect Is a Much Bigger Issue Than You Realize | Daniel Rodriguez
Sign up for free
Listen to this episode and many more. Enjoy the best podcasts on Spreaker!
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
In this episode we discuss the issue of customer neglect with Daniel Rodriguez, the Chief Marketing Officer at Simplr. He just co-authored a book called “Experience Is Everything: How to...
show moreAbout their book 0:36
Why customer neglect is such a pressing issue 6:14
The different types of neglected customers 13:34
The late night browser 17:52
The negative networker 19:42
How to address these issues as a leader 21:50
“When you then try to understand ‘Where are we with our customers?’ You realize that there are a bunch of different things that are happening with customers, and they’re feeling many different ways that you are not actually capturing with data.” 7:39
https://www.linkedin.com/in/drodriguez4/
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company