Click, Tap, Fail: A Friction-Free Framework for Better CX
Jun 24, 2024 ·
53m 35s
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Description
In this episode, Chuck and Nick chat with https://www.linkedin.com/in/mhinshaw/, a recognized leader in digital customer experience and author of https://a.co/d/g8oXJPF. Michael shares his insights from decades of helping companies like...
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In this episode, Chuck and Nick chat with Michael Hinshaw, a recognized leader in digital customer experience and author of Experience Rules. Michael shares his insights from decades of helping companies like Intel and Microsoft enhance their customer interactions — both digital and physical — and how businesses can effectively reduce friction and even misunderstandings in their service offerings.
Check out Michael’s website: mcorp.cx
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Check out Michael’s website: mcorp.cx
Information
Author | Jean Louise O'Sullivan |
Organization | Sweet Fish |
Website | - |
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