We sit down with Felicia White, Director of Scooter's Coffee. We discuss the practical application of learning strategies in business, and focusing on the quick-service industry. She shares her experiences implementing effective training and engagement techniques at Scooter's Coffee. We also explore how these strategies enhance employee skills and contribute significantly to business growth and customer satisfaction. Felicia emphasizes the importance of adapting training to meet diverse customer needs and the role of technology in modern learning environments.

Key takeaways from this episode:

• Innovative methods like 'quick upsell' for practical sales training.
• The impact of tailored training on customer service and employee engagement.
• Exploring the future of training with a blend of human interaction and technology use.