Benefits of Chatbots in Customer Service | Gabe Larsen
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Description
In this episode I talk about why chatbots are so important and how your business can gain from this useful service. The chatbot, or virtual agent, will fill in for...
show moreVirtual agents 0:58
Chatbots can shift focus to more complex issues 2:14
Handing off chatbot conversations to real agents 3:50
How to get going on this 5:35
“We surveyed over 525 US based consumers over the age of 18 trying to understand how this need for speed, if you will, translates into customer experience preferences. And the results, yeah, they were 90%, a whopping 90% of respondents think contact in customer service should be easier. 85% of respondents think customer service should be faster.” 2:51
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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