Are You Really Listening?

Feb 22, 2023 · 18m 16s
Are You Really Listening?
Chapters

01 · Introducing this week’s topic.

1s

02 · What does it mean when I say 'are you really listening'?

1m 31s

03 · What happens when there’s a miscommunication.

3m 33s

04 · Nancy Klein’s book, Time to Think.

5m 47s

05 · The power of letting people share their thoughts.

7m 29s

06 · The importance of listening to your clients.

9m 11s

07 · How asking and listening can help you add more value to your service

10m 57s

08 · How communication supports your retention strategy

13m 31s

09 · Exercise: How do you show up? How do you listen?

15m 26s

10 · Resources

17m 15s

Description

In this week’s episode, I’m talking about the importance of really listening to your clients and making sure that you’re delivering what they really want, and not what you think...

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In this week’s episode, I’m talking about the importance of really listening to your clients and making sure that you’re delivering what they really want, and not what you think they want.

I ask the question, “Are you really listening?”

And introduce you to the wonderful Nancy Kline and her book “Time to Think” that literally blew my mind and changed my life as I realised just how rubbish we all are at properly listening to each other.

"The quality of your attention determines the quality of other people's thinking." Nancy Kline.

I share with you more about what it means to get intentional about listening to people and talk you through 5 key benefits that good listening can bring to your business which are:

1) Building trust with your clients and creating a real connection with people.
2) Adding value by delivering what they really need and beyond.
3) Ensuring customer retention and fixing your leaky bucket.
4) Making sure your business stays ahead of the trends and is always looking to improve.

And

5) Strengthening your brand and reputation and helping you Future-Proof your business.

Lucy Rennie Resources:

I would love to invite you to come and join me and lots of other small business owners like you in my FREE Facebook group - https://www.facebook.com/groups/CommunicatewithPurpose
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Information
Author Lucy Rennie
Organization Lucy
Website -
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