Welcome to The Cutting Onions Podcast, Episode 82 which features Joseph Szala in a compelling conversation to talk about all things digital, loyalty, and how to create an amazing guest experience. Joseph serves as Vice President of Digital Experience for Rapturous, a wing of 3 Owl. His hospitality-first approach and unyielding passion for creating remarkable digital restaurant experiences has positioned him as thought leader in the world of CX and UX as well as brand development and marketing. He and the Rapturous team continue to craft superior digital restaurant experiences that realize measurable lifts in order averages, repeat traffic, loyalty, and revenue for an impressive suite of restaurant brands. We know you are going to love this conversation! Enjoy.