67. Customer Communication In Times of Crisis w/ Samantha Stone
Mar 31, 2020 ·
51m 31s
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Description
We’re neck deep in the Coronavirus pandemic, but digital communication gives us the power to stay connected while we’re physically separated. Should customer communication channels change during a time of...
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We’re neck deep in the Coronavirus pandemic, but digital communication gives us the power to stay connected while we’re physically separated. Should customer communication channels change during a time of crisis? In this episode of The Customer Experience Podcast, my guest and I discuss how digital chat (both live and bot) and video are affected by COVID-19. Listen in as I talk with my first return guest, Samantha Stone, the Founder and CMO of The Marketing Advisory Network and the author of Unleash Possible, about customer communication channels in a time of crisis. What we talked about: - Customer communication channels — including the chat experience - The power of video to stay connected even when we’re social distancing - Crisis communication through the lens of the Coronavirus pandemic - Why we’re so far from gender equality in 2020 Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
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Information
Author | Sweet Fish |
Organization | Sweet Fish |
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