93. 3 Best Practices of a Great Community Builder w/ Joe Huber
Sep 1, 2020 ·
38m 52s
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Description
To be a good community builder, you have to leverage strategy. Building a community gives businesses and organizations not only a thriving group of customer advocates but also a space...
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To be a good community builder, you have to leverage strategy. Building a community gives businesses and organizations not only a thriving group of customer advocates but also a space to listen to and test out new ideas about the service or product. But there’s an art to taking the customer experience from ‘I have a problem’ to ‘I am now an advocate of this platform.’ In this episode, I interview Joe Huber, Customer Community Strategist at Sprout Social, about 3 best practices of a great community builder. What we talked about: - The relationship between customer experience & community - Practice 1: Build thriving spaces where people ask questions about the product with one another - Practice 2: Leverage the spaces to test out new content ideas & themes - Practice 3: Layer community members’ public feedback into the product design - Bonus: Common problems in client community building Check out this resource we mentioned during the podcast: - Joe is a fellow podcast host at the Chicago Customer Success Podcast Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
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Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
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