104. Differentiating Far Beyond Product, Features, or Price w/ Stacy Sherman
Nov 3, 2020 ·
46m 57s
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Description
You need to acknowledge that employee experience (i.e. happiness) is a bridge to customer experience. In this episode, I interview Stacy Sherman, the Head of Customer Experience & Employee Engagement...
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You need to acknowledge that employee experience (i.e. happiness) is a bridge to customer experience. In this episode, I interview Stacy Sherman, the Head of Customer Experience & Employee Engagement at Schindler Elevator and the Founder at DoingCXRight, about the EX/CX intersection. Stacy and I chatted about: - The role of video in EX and CX communication (one of my favorite topics) - The heart and science approach to interest in CX - Why Stacy spends nights and weekends on elevating the customer-centric culture Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.
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Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
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