107. Improving Retention (From the First Hello) w/ Gowri Ramkumar
Nov 24, 2020 ·
40m 17s
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Description
Customer retention has always been important, but nowadays it feels absolutely vital. Trust, honesty, and relationship are the 3 broad categories of customer retention — but how to boil them...
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Customer retention has always been important, but nowadays it feels absolutely vital. Trust, honesty, and relationship are the 3 broad categories of customer retention — but how to boil them down into actionable tenets? In this episode, I interview Gowri Ramkumar, Customer Relationship Manager at Document360, about her guiding philosophy for customer support. Gowri and I talk about… - The relationship between customer experience & customer success - How sales teams should act like doctors - How honesty is required at every single level of communication - How trust comes first Check out this resource we mentioned during the podcast: - Gowri’s podcast is Knowledgebase Ninjas Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
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Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
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