5 Tips for CX Leaders to Combat Burnout & Enable Happy Agents | Gabe Larsen
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Description
Support agents are often on the front lines for businesses. Dealing with frustrated customers while working through repetitive tasks can be daunting. Tasks pile up, which leaves agents with a...
show moreThe top driver of burnout 1:28
Signs of burnout that managers should look for 3:15
Things you can do to manage and prevent burnout 4:54
Showing support and gratitude for your team members 6:17
Provide variety 7:18
Create and communicate career paths 8:36
“Strong onboarding programs are critical to the success of all agents on our teams. I think it’s important to establish what the essential tools, foundational skillsets are for agents to be able to deliver that type of customer experience.” 5:19
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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