32. Meeting Customers’ Evolving Needs with a Customer Experience Team w/ Luke Owen
Aug 27, 2019 ·
34m 54s
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Description
You only think you’ve built a great relationship with a client. But...you didn’t check up on how their goals are evolving. Churn, churn, churn. I got to talk to Luke...
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You only think you’ve built a great relationship with a client. But...you didn’t check up on how their goals are evolving. Churn, churn, churn. I got to talk to Luke Owen, Director of Customer Experience at Formstack, about what it means to have the words “customer experience” in his job title. “For me, customer experience is the heart and soul of an organization that supersedes that relationship with the client,” Luke said.
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Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
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