Transcribed

3 - A Closer Look At NPS

Sep 8, 2023 · 10m 40s
3 - A Closer Look At NPS
Description

In this episode, Bibi discusses the potential misuses of Net Promoter Score (NPS). While NPS is a popular metric for measuring customer loyalty, ignoring its limitations can have serious consequences...

show more
In this episode, Bibi discusses the potential misuses of Net Promoter Score (NPS). While NPS is a popular metric for measuring customer loyalty, ignoring its limitations can have serious consequences for the quality of your business decisions. Should you be focusing on boosting NPS, or elevating a customer-centric approach?

Did you know that you can also read CX To Go episodes as published articles, watch them as videos on YouTube, and discuss them on our community forum? Find all of these options at thepodpirenetwork.com/cx/cxtogo.
show less
Information
Author The Podpire Network
Organization The Podpire Network
Website -
Tags
-

Looks like you don't have any active episode

Browse Spreaker Catalogue to discover great new content

Current

Podcast Cover

Looks like you don't have any episodes in your queue

Browse Spreaker Catalogue to discover great new content

Next Up

Episode Cover Episode Cover

It's so quiet here...

Time to discover new episodes!

Discover
Your Library
Search