Peter Shankman is an entrepreneur, speaker, and worldwide connector, globally recognized for radically new ways of thinking about marketing, customer service, advertising, PR, and social media. He is the author of the new book Zombie Loyalists: Using Great Service to Create Rabid Fans. Peter discusses what is holding small businesses back from providing strong customer service. He provides actions companies can take to improve their customer service and create rabid fans.

David Pride is the Owner and Chief Relationships Officer of Social Impressions - a social media marketing agency that crafts strategic content for companies. David gives small business owners ideas for content to post on social media and provides insight into advertising on Facebook and gaining an Instagram & Twitter following.

Matt Sapaula is America's money smart guy; he has been the co-host and feature finance-expert on MSN Money's reality television series The Invested Life for two consecutive seasons. Matt discusses how to successfully make the tough transition from a corporate career to starting your own entrepreneurial venture.

Dafna Michaelson is the co-founder and president of the Journey Institue for the 50 in 52 Journey, a project for which she traveled across America to all 50 states, spending 52 weeks to find and share the stories of ordinary people doing incredible things in their communities throughout the country. Dafna gives advice for posting pictures on social media and how it can benefit your company.

Sponsored by Sage and Nextiva.