#28 Be proactive to anticipate the customer

Customer Service Culture [EN]

#28 Be proactive to anticipate the customer

Oct 31, 2023 · 11m 49s

Chapters

01 · Intro to episode n°28

02 · Why speedy responses are good, but not enough!

49s

03 · Adapt to different digital channels’ expectations

1m 53s

04 · The best experience combo you may provide

2m 55s

05 · Learn more about my customized training paths >>

3m 31s

06 · What does proactivity really mean

3m 41s

07 · How to anticipate the customer – with case example

5m 25s

08 · Provide and prevent: the inner experience value

6m 11s

09 · Beware of the conversational downside

8m 15s

10 · To what extent are you delivering proactivity?

8m 57s

11 · Respond here: paolo@customerserviceculture.com

9m 31s

12 · Subscribe to this podcast on your favorite platform

9m 59s

13 · Check out all services on CustomerServiceCulture.com >>

10m 27s

Description

Duting a digital conversation what are the mutual benefits when your front line team is able to anticipate customer's next move? Learn it in this new podcast episode. https://bit.ly/45U90vA

Duting a digital conversation what are the mutual benefits when your front line team is able to anticipate customer's next move? Learn it in this new podcast episode. Read full article >>

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