212. Making Happiness A Habit to Improve CX and EX w/ Adrian Brady-Cesana
Sign up for free
Listen to this episode and many more. Enjoy the best podcasts on Spreaker!
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
When you’ve been in the business of customer experience for nearly two decades, you’ve seen every interaction of what CX can mean at the individual and corporate level. The “why”...
show moreThe “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy.
Easier said than done.
Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles:
What the four pillars of customer experience are according to Adrian
Why companies need a dedicated Customer Experience team member
What the challenges are around successful Customer Experience
How the differences between Customer Success and Customer Experience set themselves apart
More information about Adrian Brady-Cesana and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/adrianbradycesana
Company Website: https://cxchronicles.com/
Other Relevant Links: CXChronicles Podcast; Master’s in Customer Experience Management at Michigan State; Airbnb
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
Tags |
-
|
Copyright 2024 - Spreaker Inc. an iHeartMedia Company