On this episode, Paul Barron explores Italian coffee company Caffé Nero, a brand that is upgrading the coffeehouse experience in America one location at a time. Caffé Nero's USA Director, Jay Gentile, joins us on this episode to discuss the importance of the brand’s consistently authentic European design, and how each detail translates to creating the best atmosphere possible for the guest experience. Listen in to discover how Caffé Nero’s service line is set up differently than most, how prime real estate locations are chosen, and how they are sourcing ingredients.