#18 Happy employees for happy customers - w/ Sarah Metcalfe
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Chapters
01 · Welcome to episode n°18
3s
02 · Getting to know Sarah Metcalfe from her own words
51s
03 · From a start up to a best in class customer service
1m 21s
04 · The difference between customer service manager and chief happiness officer
2m 21s
05 · Customer service is made by [happy] people dealing with other peopleÂ
5m 21s
06 · Are you employees willing to / motivated to suggest improvements?
8m 21s
07 · Digital Customer Service is here to stay: learn from Sarah's view
10m 35s
08 · Use technology to get rid of customer's efforts / little frictions
16m 53s
09 · A sneak peek of Sarah's speech at Customer Service & Experience Europe 2020
18m 33s
10 · Why expertise, empathy and speed are vital [and intertwined]
21m 7s
11 · How does Sarah feels about delivering online speeches
23m 29s
12 · How organizations shall focus and improve employees wellbeing
25m 19s
13 · The remote working scenario for happy customer service employees
29m 1s
14 · The new digital customer's post-lockdown behaviors
33m 19s
15 · Where you can find Sarah online >>
Description
If you build a thriving workplace for your employees you'll have happy customers. In this podcast I've interviewed Sarah Metcalfe providing great insights about how to achieve such a crucial...
show moreRead full article >> https://bit.ly/2CCzg5w
Information
| Author | Paolo Fabrizio |
| Organization | Paolo Fabrizio |
| Website | - |
| Tags |
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