133. The 4 A’s of Customer Experience w/ Leah Chaney
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Description
Not only should everyone want to have customer experience as an integral part of their org’s DNA, but they should also be accountable for the fact that they are a...
show moreIn this episode, I interview Leah Chaney, Founder and Chief Experience Officer at BetterGrowth, about her brilliant 4 A’s of Accountability bucketing system.
Leah talked with me about
- How customer experience is like a theme park
- The 4 As and how to scale them
- How to weave retention into all of your goals
- Cultural impediments to the CX conversation
Check out these resources we mentioned during the podcast:
- Buc-ee’s
- BreakoutCS
- Revenue Collective
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Author | Sweet Fish |
Organization | Sweet Fish |
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