117. Your First 30, 60, and 90 Days In a CX Role w/ Jeff Breunsbach
Jan 19, 2021 ·
48m 10s
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Description
What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening. In this episode,...
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What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening.
In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.
What we talked about:
- The relationship between customer experience, community, and customer success
- The vision underlying Gain Grow Retain
- The first 90 days in a new CX role
- Creating a peer-to-peer community
Check out this resource we mentioned during the podcast:
- The Gain Grow Retain Podcast
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
show less
In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.
What we talked about:
- The relationship between customer experience, community, and customer success
- The vision underlying Gain Grow Retain
- The first 90 days in a new CX role
- Creating a peer-to-peer community
Check out this resource we mentioned during the podcast:
- The Gain Grow Retain Podcast
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Information
Author | Sweet Fish |
Organization | Sweet Fish |
Website | - |
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